Sign up to Total Squash now and get access to all content, or learn more.
Sign up to Total Squash now and get access to all content, or learn more.
Select a topic from the dropdown menu below to get started or have a look through the general questions below. If you cannot find an answer to your question, please submit a support ticket.
Paying By Credit/ Debit Card
We accept the following types of credit and debit cards:
- Mastercard
- Visa
- Visa Delta
- Visa Purchasing
- Solo
- Switch / UK Maestro
Just for your information, we do not keep/store any of your card
details at any time, and all transactions are fully encrypted and
secure.
What Will Appear On My Bank Statement?
Total Squash manage the payments for several website's including Total Squash.
Paying by Credit/ Debit Card
Total Squash will appear on your credit/ debit card statement.
Paying by PayPal
Total Squash will appear on your PayPal statement.
Security is probably one of the most significant concerns for both shoppers during an online transaction.
In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
Credit/ Debit Cards
For our payment transactions we use the WorldPay payment system, as they have the combination of being using established and innovative techniques to ensure the security and integrity of all sensitive data.
All transactions with your credit card are secure are certified by Thawte, a public Certificate Authority, ensuring that you can have confidence that nobody can impersonate WorldPay to obtain confidential information.
The transfer of the purchase details using the WorldPay gateway are encapsulated using our their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
PayPal
PayPal is a leader in security technology. They use state-of-the-art technology to help prevent fraud, and their expert staff monitors transactions 24/7, enabling you to pay safely.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically.
Data Storage
We do not store any of your credit card details and have no access to your credit card information at any time.
Data storage is carried out on the WorldPay/ Paypal systems, and the communication between them and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest security protocols and continually review their own proprietary code.
Credit/ Debit Cards
1. Login to the WorldPay Shopper Management System.
2. Go to the Change Card Details page (accessed via the Change Details, then Change Card options).
3. Enter/change the required details.
4. Check the details carefully, then click the Submit button. The new card will be debited within 24 hours (if payment is due).
Note: If you change the card number, the new number will not be displayed until a payment has been debited from that card.
PayPal
1. Login to your PayPal account
2. Click on the profile tab
3. Then click Credit cards heading
4. Select the card you wish to change and then click edit
WorldPay does not let you enter the new card details until the old card has expired.
Please wait until the first day of the month following the
expiry date of your current card, then update your card details.
Credit/ Debit cards - WorldPay
This means that the card details we have on record for you are no
longer being authorised by your card issuer when we try to take
payment. This may be because the card has now been cancelled, has
expired, or it may have been given a new issue number.
Please check your card details in the Shopper Management System and update them if necessary. To do this:
1. Login to the Shopper Management System.
2. Go to the Change Card Details page (accessed via the Change Details, then Change Card options).
3. Check your card details and make any changes, as necessary.
4. Please check any changes carefully before you click the Submit button.
Your payment will be debited within 24 hours.
Note: If you change the card number, the new number will not be displayed until a payment has been debited from that card.
PayPal
This could mean your card details have expired, or there are insufficient funds in your account.
Please login to your PayPal account and amend your card details or add funds to your PayPal account.
Sorry payments cannot be delayed.
Credit/ Debit Cards - WorldPay
The payment system will try to claim a payment on three consecutive
days. If all three attempts fail, no further attempts will be made
until you do ONE of the following:
EITHER: Instruct the system to take payment (when there is money in your account). To do this:
1. Login to the Shopper Management System and click Change Details.
2. On the Agreement Details page, click the Retry button (note that
this button is displayed only if WorldPay have already had three
unsuccessful attempts to take payment).
OR: Change your payment card details. To do this, Login to the Shopper
Management System and go to the Change Card page (accessed via the
Change Details, then Change Card options).
Once you have taken one of these actions, a payment will be debited
within 24 hours. A further payment will be taken every day for each
outstanding payment.
Note: The new card number will not be displayed until a payment has been debited from that card.
PayPal
Payments will be reattempted 3 days after the failure date. After a
second failure, we will try once more 5 days later. A third failure
will lead to an automatic cancellation of the subscription.
NOTE: Payments made with bank accounts are automatically reattempted
once, 3 days after we notify the user that the payment failed.
Reattempts will not occur if another subscription payment is scheduled
within 14 days of the failed payment, so payments do not overlap.
Sorry, we do not have the ability to change the date your subsciption is taken.
The process of cancelling your membership depends on how you signed up:
A. Credit/ Debit Card - WorldPay
1. Login to the Shopper Management System. (Click here), please note this is not your Total Squash username and password. When you set up the agreement you will have been sent an email from WorldPay with these.
2. Go to the Cancel Agreement page (accessed via the Change Details, then Cancel options).
3. Check that you have selected the correct agreement, then click the Cancel button.
Note: We do not have access to your WorldPay login information. If you have forgotten your WorldPay login or did not received the initial WorldPay login email, please visit this page to recover it, (Click here). The FuturePay Agreement ID can be found in your account.
If you would like to rejoin after cancelling your subscription please go to this page: rejoining page
Please note: it is only possible to have one trial month. If you rejoin after cancelling your initial membership you will be charged for the next/subsequent month.
When any payments are taken you will be sent an invoice via email.
Total Squash is a trading division of Total Squash.
All support for Total Squash is provided using our email based support centre. You can contact us at any time by using the Total Squash support centre. Please note, we do not offer phone support under any circumstances.
The reason we ask for payment information (credit/ debit card or PayPal) to set up your trial account is so that we can validate your information. Without this information validation a user could sign up for multiple trials without subscribing.
But please remember, we do not make a charge to your card during the trial period, if you cancel the service before your trial is complete then no payments are ever take. We do not keep/store or have access to any of your card details at any time, even when you are a member.
If you are concerned about the security of your transaction or have not made a purchase on the Internet before please read this article, or contact us using our support desk or live chat.
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